J2D agrees to take return up to 14 days after the receipt of your order “you have up to 7 days to email us then a further 7 days to return the products back. This means that the product has to reach us within 14 days after you have received your order. Noting that the parcel can take up to 7 working days to be returned to us, unless sent via special delivery.

1. The product is your responsibility until it reaches us and this is for your protection, we recommend that you send the parcel using a delivery service that insures  the value of the goods.
2. All sales that have been made-to-order items are final and non-refundable.
3. The cost of returning the item is your responsibility.
4. We will not allow returns for any non-faulty products that have been damaged.
5. When the customer receives the order, if any product has been received with no seal, the customer has to tell us by mail at sales@J2Djewelry.com on the same day if they want to make a return.
6. We recommend checking jewellery thoroughly upon delivery before removing any attached seals or tags and before disposing of any original packaging.
7. Kindly note that the products should be returned in its original packaging.
8. If you are not satisfied with the product you have purchased, you can return the item in its original condition within 14 days of receipt. We will make a full refund (excluding original delivery charge) upon receipt, or exchange the item for a different color, if available.
9. Email us at sales@J2Djewelry.com with your purchase number & item stock number and let us know why you are returning the item.